* The content described on this page is the return policy applied when customers in Japan make a direct purchase. When using overseas shipping through Buyee, a Japanese agency purchase service,Buyee Return PolicyPlease also check.
Please complete the return request and shipping of the object from the inquiry form within 7 days after the item arrives.
Return / exchange for customer convenience
Unused and unopened: Full refund of product price (tax included).
If opened: 50% of the product price (tax included) will be refunded.
Shipping and handling fees and gift wrapping fees will not be refunded regardless of the opened state. In addition, the return shipping fee will be borne by the customer unless individual exceptions are indicated.
If the following is true, it is considered to have been opened.
- The manufacturer's ready-made packaging has been opened or damaged.
- Repacked to intentionally damage the product
- The product tag has been removed
- The vinyl packaging of the parts has been opened
- The wire that fixes the cable has been removed
- In addition, there is evidence that the product itself was used.
Returns and exchanges due to troubles and defects
Full refund or exchange for the same product price (tax included), shipping and handling charges and gift wrapping charges.
About return method
If the return shipping fee for returns or exchanges is borne by the customer, please return the item in advance. If the return shipping fee for returns or exchanges is borne by us, please return the item by cash on delivery.
If you return an item that requires prepayment by cash on delivery, the return shipping fee will be deducted from the refund amount.
Cases that do not accept returns or exchanges
The cases where we do not accept returns or exchanges are listed below. In addition, we may not accept returns or exchanges depending on the product.
In the following cases, we will not accept returns or exchanges for any reason.
- Made-to-order products, custom-made products, engraved products, and resized products
- If there is no exterior when returning a product delivered with the manufacturer's ready-made exterior, or if only the exterior is damaged
- Returned goods because the shipping slip is directly attached to the manufacturer's ready-made exterior
- Items with a statement on the product details page that they cannot be returned or exchanged
- Large items such as surfboards
Refunds will be made within 7 business days of receiving the returned item.